Terms of Service

1. The service and these terms

Vendor Runway is an online service for businesses that sell to government agencies and other buyers. It helps you keep the requests you receive, prepare quotes, ask vendors for prices, follow orders, deliveries, invoices and payments, and find buyers, vendors and information about funding.

In these terms, "Vendor Runway", "we" and "us" mean the operator of the service. "You" means the person using it and, when you use it for a business, that business. If you use the service for a business, you confirm that you are allowed to agree to these terms for it.

2. Your account

You must be at least 18 years old to use the service.

• Give accurate information when you sign up and keep it up to date.
• Keep your password to yourself. You are responsible for what is done under your account.
• The people you add to your workspace can see and change what is in it. You decide who they are and you are responsible for what they do there.
• Tell us through the Contact page if you believe someone else has used your account.

3. What the service does, and what it does not do

The service reads the documents and emails you give it and prepares drafts for you: the lines of a request, quotes, purchase orders, invoices, and lists of possible vendors and buyers. Much of this is done by automated software, including artificial intelligence. It can be wrong or incomplete.

You are responsible for checking everything before you rely on it or send it to anyone. That includes prices, quantities, units, due dates, terms, and whether a vendor or a product meets what the buyer asked for.

You decide whether to answer a request, what to offer and at what price. Vendor Runway is not a party to your quotes, bids, contracts, orders or payments. We do not promise that you will win an award, be paid, or make a profit.

Vendor Runway is not a law firm, an accounting firm, a lender or a broker. Nothing in the service is legal, tax, accounting or financial advice. The funding screens give general information taken from public sources. We do not arrange loans, we do not introduce you to lenders, and lenders do not pay us.

Vendor Runway is a private service. It is not part of, endorsed by, or affiliated with any federal, state or local government agency. You register with a government agency on that agency's own site.

4. Public records

Some screens show information from public records, such as USAspending.gov and SAM.gov. We show it as those sources publish it, and we read it on a schedule, so it can be out of date or incomplete. Check the source itself before you rely on it. Each source's own terms apply to its information.

5. Your content

Your content is what you put into the service or have sent to it: requests, files, emails, prices, quotes, orders, invoices, notes and the details of your business. It stays yours.

You give us permission to store, copy, process, display and send your content as needed to run the service for you. That includes passing it to the companies that provide parts of the service for us, as the Privacy Policy describes.

You confirm that you have the right to put your content into the service.

Do not put into the service classified information, controlled unclassified information, export-controlled technical data, or anything that a law, a solicitation or a contract forbids you to share with an outside service.

6. Emails and text messages sent for you

When you send a quote, a request to a vendor or another message from the service, it is sent on your behalf. You are responsible for what it says and for having a proper reason to contact the person who receives it. Do not use the service to send unwanted bulk email.

An email to a buyer that the service sends for you from its own address carries your business's postal address and a link that stops the emails. When the receiver uses the link, the service marks them in your list and does not send them your emails again. That mark is theirs and stays. You must also honor a request to stop that reaches you any other way.

If you turn on text notices, we send text messages to the mobile numbers you enter for your own team. Message and data rates may apply. Anyone who receives them can reply STOP to end them.

7. Your public page and the member list

If you publish a page for your business through the service, anyone can see it. You are responsible for what it says, including any statement about certifications. Requests that visitors send through it are delivered to your workspace.

If you add your business to the member list, the details you enter there and any need you post are shown to other signed-in customers of the service. They are not shown to the public. Another customer can send your business a message through the list. It is delivered to the email address of the contact you named, and that address is not shown to them. A message you send another customer carries your name, your business's name and your email address, so that they can answer you.

You are responsible for what your listing, your posts and your messages say, including any statement about certifications, which we do not check. Do not use the member list to send unwanted or repeated messages. We may hide a listing or a post that is misused. You can take your listing down at any time.

8. Plans and payment

Some features need a paid plan. The price of each plan and what it includes are shown on the pricing page and in your account before you buy.

• A paid plan is billed in advance for each month, through our payment processor, until you cancel.
• You can cancel at any time from your account. The plan then runs to the end of the month already paid for.
• We do not refund a month that has started, unless the law requires it.
• Things bought one time, such as a pack of extra vendor searches, are charged when you buy them.
• We may change a price. A new price applies from your next billing period after we have told you.

9. Rules for using the service

You agree not to:

• use the service to break a law or to make a false statement to a government agency, a buyer, a vendor or anyone else;
• put into it content that is unlawful or that infringes someone else's rights;
• try to get into another customer's data, or to get around the limits of your plan;
• interfere with the service, test it for weaknesses without our written permission, or put malicious software into it;
• copy the service or its public-records screens in bulk by automated means, or use it to build a competing product;
• resell access to the service without a written agreement with us.

10. Our service and software

We own the service, its software and its design. These terms give you a right to use the service while you follow them. They do not give you ownership of it.

If you send us ideas or feedback, we may use them without owing you anything.

11. Other companies' services

The service relies on other companies for hosting, sign-in, storage, email, text messaging, payment and artificial intelligence. It also links to sites we do not run, such as government sites and vendors' sites. We are not responsible for those sites or for what they contain.

12. Availability and changes

We work to keep the service running, and we do not promise that it will always be available or free of errors. We may add, change or remove features. Keep your own copies of the documents that matter to your business.

13. Ending your use

You may stop using the service at any time. To have your account and its content deleted, write to us through the Contact page.

We may suspend or close an account that breaks these terms, that is used in a way that could harm us or other people, or whose paid plan is unpaid. Where we reasonably can, we tell you first and give you the chance to take a copy of your content.

14. No warranties

To the fullest extent the law allows, the service is provided as it is and as it is available, without warranties of any kind, whether express or implied. That includes implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the drafts, readings, research or public records in the service are accurate or complete.

15. Limit of liability

To the fullest extent the law allows, we are not liable for lost profits, lost revenue, lost awards or contracts, lost data, or any indirect, incidental, special or consequential damages that arise from the service or these terms.

To the fullest extent the law allows, our total liability for all claims that arise from the service or these terms is limited to the greater of the amount you paid us for the service in the 12 months before the claim arose, or 100 U.S. dollars.

Some laws do not allow some of these limits. In that case the limits apply only as far as the law allows.

16. Claims caused by your use

If someone brings a claim against us because of your content, your quotes, bids or contracts, the messages sent for you, or your breach of these terms, you agree to cover our reasonable costs and losses from that claim, including reasonable attorneys' fees.

17. Governing law

These terms are governed by the laws of the State of California, without regard to its rules on conflicts of law. Any dispute that arises from the service or these terms will be brought in the state or federal courts located in California, and you and we agree to the jurisdiction of those courts.

18. Changes to these terms

We may change these terms. When we do, we post the new terms here and change the date at the top. If a change is important, we also tell you by email or inside the service before it takes effect. If you keep using the service after a change takes effect, you agree to the new terms.

19. General

These terms and the Privacy Policy are the whole agreement between you and us about the service. If a court finds part of these terms unenforceable, the rest stays in effect. If we do not enforce a term, that is not a waiver of it. You may not transfer these terms to someone else without our written consent. We may transfer them as part of a sale or reorganization of the service.

How to reach us

Write to us through the Contact page. See also the Privacy Policy.